We will then investigate your complaint. This will involve reviewing your case file and speaking to the fee earner(s) who acted for you. It may involve a discussion or face-to-face meeting with you to resolve your complaint.
We will aim to report to you with the outcome of our investigations as soon as possible. This will usually be within 28 days of sending you the written acknowledgment of the complaint.
We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explain our reasons.
You can raise your concerns with the Solicitors Regulation Authority.